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INSIDE VIEW |
Extended Competition Leads To Extended Recovery - By Robert Mandelbaum
An analysis of supply change within the extended-stay lodging segment certainly illustrates the appeal of this property type among hotel developers. According to Smith Travel Research, the overall industry has averaged annual changes in supply of 0.9 percent from 2000 to 2006, while the number of new extended-stay rooms has been growing at a 5.1 percent annual pace.
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Hotelier's Confession: Second Voyage Confirms There is a Difference in Cruise Experiences - By David M. Brudney
When I wrote an article following Karen and my first ever cruise to Alaska this summer, several readers admonished me not to judge the cruise experience based on a single voyage.
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More Social Media Chatter...a Hotel Marketing Tool - By Neil Salerno
After my last article about social media, I heard from many hoteliers who are genuinely interested and excited about the potential use of social media to promote their hotels. There is no question that articles about social media are popping-up everywhere. I agree that the benefits could be enormous, maybe in the not-so-distant future for hotel franchises but, less likely for individual hotels.
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Do your customers love you? - The Secret to Customer Satisfaction - By William Orilio, MHS, CEO, Orilio & Associates, Inc.
Surveys show that more customers than ever are fed up with bad service. So now it's time to let our servers in on the secret of giving dramatically visible customer service. Any time I've ever had an experience that was outstanding, I could tell that the server knew the secret. It doesn't apply only to servers, but to anybody in the service industry. It allows employees to create a personalized experience for their guests, so that they leave bigger tips, come back to your property, and request additional services.
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FEATURED SUPPLIER |
Event Planner Spain
The first Andalusian portal of service providers for events and meetings, where you will find all you need to organise your corporate and private events in Andalusia, Spain. Use our portal to consult a wide range of meeting and event-related resources and contact suppliers free of charge.
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FEATURED MAGAZINE |
Communications News Serves the decision makers responsible for networking, voice data, and video communications technologies at enterprise and service provider organizations, both in print and online...
Geographic Eligibility: United States
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