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Vol. 12: Issue 17 2010-04-28

INSIDE VIEW

Doctor, Could You Prescribe Some Service Please? - By Roberta Nedry

Healthcare is on everybody’s minds these days. Politicians, business leaders and everyday folks are scrambling to find the best solutions to care for everyone, to ensure all get the medical services they need. Most everyone agrees that health care is a basic human need. Service, good service, the desire to be treated nicely, is a basic human need too! Just as healthcare is getting Presidential priority, so should service care be the priority of any hospitality leader. ...more

Avoiding the Agony of a 'Bogey': Loss Aversion in Golf - and Business

Tiger Woods and other golf superstars who stand to win millions on inch-long putts apparently are subject to the same fear and aversion to risk that can afflict investors and managers. Taking the safe route, however, has its own costs, according to new Wharton research. ...more

Food & Beverage - Don't Let Facebook & Social Media Work Against You - By Ken Burgin

As Facebook, Twitter, review sites and social media grow in popularity, it's more important than ever to be involved..and in charge. ...more

Your Website Versus Online Travel Agencies

You may recall the recent USA Today article comparing hotel website prices with online travel agency (OTA) prices. In two of the five hotels sampled, you could buy rooms cheaper through Expedia, Orbitz or Travelocity than you could directly from the hotel. Interesting. ...more

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FEATURED SITE

Food-Ology
What can your eating habits reveal about you or someone you know?Weaknesses, strengths, addictive tendencies, leadership traits, career strengths, loyalty, kindness, social status, intelligence, common sense, character, self-esteem, reasoning and more.
...more

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FEATURED SUPPLIER

Factory Direct Drapes Manufacturer Drapery, Curtains, Valances & Rods

Custom Drapery, Curtains, Valances and Rods direct from the manufacturer. 100% hand made in America! Highest Quality on The Market!
...more

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FEATURED MAGAZINE

Food Arts Provides top-of-the market professionals with cutting edge information from the food and beverage industry.

Geographic Eligibility: USA
more info


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ENVIRONMENT

Green Teams Part 1

The focus on greening operations is evolving and some green teams are beginning to focus their efforts on integrating sustainability into employees’ personal lives, while others are aligning their efforts to support broader corporate sustainability objectives. ...more

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HEADLINES

Most viewed headlines this past week at Hotel News Resource. Click on the title to read.

Travel and Tourism Demands 21st Century Thinking for Future Sustainability

Economic Downturn Transforms Talent Management, Leadership

Positioning Content As a Tool to Build a Higher Level of Trust

New PhoCusWright Study Finds Online Travel Agencies Now Top Destination for Traveler Reviews

Cornell Hotel Management Study Finds Discounting Did Little to Offset Revenue Loss During Economic Downturn

STR Global Posts Asia Pacific Performance Results for March 2010

STR Reports US Hotel Performance for March 2010

STR Global Posts Americas Performance Results for March 2010

Is 'Mega Boutique Hotel' an Oxymoron - By Harry Nobles & Lisa Jackson

Hotel Rates: A High Price to Pay for Little in the Way of Customer Service or a Fair Deal?

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UPCOMING INDUSTRY EVENTS

Jeffer, Mangels, Butler and Marmaro
2010-05-03
Meet the Money Conference

HSMAI
2010-05-03
HSMAI Resort Business Summit & Customer Connection

Caribbean Hotel Association
2010-05-04
Caribbean Hotel & Tourism Investment Conference (CHTIC)

Terrapinn Financial Training
2010-05-12
Real Estate Modelling

SpaFinder
2010-05-16
2009 Global Spa Summit


2010-05-19
Green Day

VIZERGY
2010-05-20
Making the Most of Your VIZERGY Relationship: Leveraging Our Dynamic Services

CLIA
2010-06-02
cruise3sixty

Sustainable Life Media
2010-06-07
Sustainable Brands 10

Sustainable Life Media
2010-06-07
Sustainable Brands '10 -

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FEATURED BOOK

The Denny's Story: How a Company in Crisis Resurrected Its Good Name and Reputat
In 1995 Denny's Restaurants paid out $54 million in damages to almost 300,000 customers who sued the company for racist practices. In 1998, Fortune magazine ranked Denny's #2 in its list of The Best Companies for Asians, Black, and Hispanics. How did Denny's manage this astonishing turnaround, in just three short years, and transform itself from a company accused of widespread discrimination to a celebrated model of diversity? The answer, as told in this candid account by Jim Adamson.
...more

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 .  FEATURED SUPPLIER

 .  FEATURED MAGAZINE

 .  ENVIRONMENT

 .  HEADLINES

 .  INDUSTRY EVENTS

 .  FEATURED BOOK

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