Travel Industry Trends - Management

At the opening session of the Global Alumni Forum in Madrid, SebastiánEscarrer, vice chairman of Sol Meliá SA, Wharton dean Thomas S. Robertson and Wharton finance professor Jeremy Siegel each offered different observations about the state of the global markets, the outlook for reform, and the roles that companies, governments and busi... - More

New 'Voice of Customer' Data Shows Usability, Innovation and Creativity are Key Components to Success as Economy Improves - More

Learn the strategic approach to scheduling which enables Best-in-Class organizations to achieve greater operational efficiencies as well as ensure higher satisfaction levels among their employees and customers. - More

New voice of customer data shows site usability and functionality issues play a key role in driving away would-be bookers - More

As Apple's iPad joins the Amazon Kindle and an expanding universe of electronic reading devices, media companies continue to struggle with evolving models to maintain their relationship with readers across the rapidly changing digital landscape. - More

Every once in awhile an author’s think-piece hits the bulls-eye. A recent article by Elizabeth Green titled ‘Building a Better Teacher’ (New York Times, March 7, 2010) does just that. But what does this have to do with hospitality? Actually, it’s a no-brainer. - More

When the economy slows, many businesses react by retrenching and cutting costs in order to weather the downturn.
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Among other victims of the recession, brands have taken a beating. Private labels have gained market share. Consumers are cutting back. Retailers are turning up the heat. According to panelists who gathered to discuss brand strategy at a recent Wharton Marketing Conference titled, "Connecting with the Evolving Consumer," marketers need to be esp... - More

More than any other auto manufacturer, Japan's Toyota has built its name on quality. Now, the identity of the world's largest car maker is in question as it recalls millions of vehicles because they may suddenly accelerate, putting the lives of drivers and their passengers at risk. - More

James Kavanaugh once suggested that there are 'those too gentle to live among the wolves'. I hope this is no longer true in today's organizations. I believe that the 'wolves' have had their day and need to make way for a new breed of manager: The Gentle Leader. - More