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Travel Job Wire - Snow and Associates Articles

Tuesday December 2nd, 2008

Page 1 of 1

	Sustaining A Customer Service Initiative: The Need for Long-Term Commitment - By Dennis...
	Most customer service improvement initiatives fail to produce sustained results. While such a statement may seem harsh, I think that most...


	2008-04-01	Management	more...

	Your Corporate Culture's Artifacts - What Would Indiana Jones Say? - By Dennis Snow
	Archaeologists live for artifacts. As they unearth these fragments of the past-a shred of fabric, a silver pot, a crumbling wall, an anci...


	2006-08-21	Management	more...

	Recognition: The Importance of Saying Thank You - By Dennis Snow
	Retaining excellent employees is a strong concern for all organizations in today's workplace. According to a massive study conducted by t...


	2005-09-01	Management	more...

	Customer Service: Training for Excellence - By Dennis Snow
	George Miliotes was the General Manager of the California Grill restaurant from 1995-2001. The California Grill is an upscale restaurant...


	2005-05-26	Management	more...

	Service Excellence: The Leadership Factor - By Dennis Snow
	We all know that customer service initiatives come and go, usually beginning with a lot of fanfare and ending with a quiet departure. Wit...


	2005-05-04	Management	more...

	True Professionalism � The Core of Service Excellence - By Dennis Snow
	I don't like to shop. Clothes shopping, grocery shopping, car shopping; it doesn't matter � I don't like it. I want to get in, get what...


	2005-04-12	Management	more...

	Wow Your Customers: 3 Keys for Delivering Great Customer Service - By Dennis Snow
	The term 'customer service' evokes different images in people's minds. One image could be that of friendly, smiling, helpful employees wh...


	2005-03-29	Management	more...

Page 1 of 1 :: Most Read ::


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